PORTFOLIO: SPRINGSTONE
Revolutionizing Mental Health Assessments
Springstone, a leading mental healthcare provider, approached us needing to enhance detection and treatment of mental health threats. So we developed a custom web and mobile application aimed at improving mental health screening and referrals for employers, employees, and primary care physicians.
Answering the Right Questions
How can digital tools help detect and treat hidden threats to our mental health?
Our answer: A private web and mobile application for assessing mental health, designed to improve the mental health screening and referral process for employers, their employees, and primary care physicians.
Referral Decision-Making
Integrated Tool for Businesses & Physicians
The app was designed to streamline referrals to Springstone’s mental health services.
- Referrals for Physicians
Patients can complete the assessment at primary care appointments and then be referred to Springstone for services if needed, or they can decline the referral. - Mental Health Evaluation and Measurement
Employers offer the app for employees to anonymously provide assessments and access mental health services for anxiety, depression, substance use disorder, and more.
Device Agnostic
Reach
We are long past the point of mobile usage overtaking desktop–however, this app’s user base would include many roles still working primarily on desktop devices. So we optimized the app’s responsive designs and user flows for any screen size, whether mobile or desktop.
Spotlight on Form and Function
Spotlight on Form and
Function
Referral Decision-Making
User Experience Takes Center Stage
Frictionless UX is critical to achieving the client’s goals for this application, since the results and accuracy of the assessment can be skewed if the app itself causes users to feel mental stress.
That’s why we mapped out each screen and feature of the app from end-to-end based on to the differing needs, behaviors, and expectations of distinct user persona profiles. Those audiences included: Individuals, Group Owners, and Care Coordinators.
Individuals
The app’s biggest pool of users comprises two groups: Springstone’s patients, and employees of companies that work or partner with Springstone.
Group Owners
An equally important set of important users includes employers working with Springstone and practitioners receiving patient referrals through the app.
Care Coordinators
Within Springstone, administrators managing the app’s assessment data and referrals submitted through the app represent the third cohort.
Delivering Results “Under the Hood”
While design was a front-end priority, the app’s storage and handling of data was equally important to the success of the project.
HIPAA Compliance
Since the app would be collecting personal health information, it needed to comply with strict regulatory requirements for data privacy–which added complexity to the project when considering the app’s ability to function on both mobile and desktop devices.
Data Management
For privacy, the app would need to store data locally on the device until users granted permissions that would allow the sending of personal screening information to Springstone’s database–all without losing speed or performance.
Role-based Permissions
The app would need to ensure permission protocols were in place that limited the visibility of user information based on the data that each role in the organization is legally permitted to access.
The Beautiful & Branded Aesthetic
Part of making software users (and our clients) happier comes down to getting the “look and feel” right. Springstone had established itself in the healthcare space, so as a digital extension of the brand, the app needed to hit the right visual notes with all their audiences.
Digital Styles
By laying the groundwork for each visual component of the client’s digital brand, we set expectations and formed a unified design structure from which all of the app’s design elements could evolve.
